Shipping

Whisper of the Pipit art dolls are shipped to most countries via the Royal Mail Postal Service and DHL.

All prices noted are in GBP British Pounds.

 

*** SHIPPING PRICES ***

United Kingdom

- Standard Shipping             - 5GBP

- Next Day Delivery by 1pm - 8GBP

 

The Rest of The World (non EU countries)

- Standard Shipping             - 8GBP 

- DHL courier                       - 40GBP

 

Saudi Arabia, Pakistan, Qatar, India, Malaysia

- DHL courier                       - 40GBP

Parcels to these countries will be dispatched with DHL courier only, to ensure quicker and safer delivery. If you do not wish your parcel to be sent that way please contact me before placing your order.

 

*** CHECKOUT + SHIPPING METHODS ***

In order to see the shipping rates at your checkout, you have to fill out the shipping information first. The shipping methods are based on your location - so shipping rates appear on the next page of your checkout.  At the checkout you can choose your shipping options.

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

 

*** SHIPPING TIMES ***

The time we need to prepare an order for shipping varies. For details, see individual items. Custom art dolls takes longer to make that's why we will always send you more accurate date after you purchase your item. If any delays occur we will inform you.

 

Estimated delivery times
North America: 7-15 business days
Australia, New Zealand and Oceania: 10-21 business days
Asia Pacific: 10-20 business days
Latin America and the Caribbean: 7-20 business days
North Africa and the Middle East: 7-15 business days
Sub-Saharan Africa: 10-21 business days

 

EXPRESS SHIPPING - Express shipping within United Kingdom should arrive between 1-2 working days; US and Canada between 4-5 working days.

Payment

Our website accepts payments via credit/debit cards and PayPal.
We want to deliver your product to you as soon as possible but we are unable to until payment is processed.

Refunds & Exchanges

We want you to be delighted with your Whisper of the Pipit purchase and shopping experience. Every effort has been made to ensure that you receive the best quality item that is accurately represented in the photos. Our computer screen is calibrated to show an accurate colour, however lots of screens vary. If you feel unhappy about the item or if you experience any problems with your purchase, just contact us so we could fix it immediately. We am happy to work with you to arrange a return or exchange. We will refund/replace the item only after receiving the previous one back. If, for any reason, you were not entirely satisfied with your purchase, you can return it to us within:

- UK customer - 14 days after receipt of the goods with recorded delivery

(return postage price is non-refundable),

- International customers - 30 days after receipt of the goods with recorded delivery (return postage price is non-refundable),

in undamaged condition, and we will refund its price to you upon reception. 

 


PLEASE NOTE that for returned purchases, neither the original shipping cost nor the return shipping cost will be repaid. We always pack our items with extra care and attention. We always double check items before we send them out to make sure that they're completely fine. If you have any questions please do not hesitate to contact us.