Shipping

Whisper of the Pipit art dolls are shipped worldwide via the Royal Mail Postal Service and DHL.

All prices noted are in GBP British Pounds.

 

*** SHIPPING PRICES ***

United Kingdom

- Standard Shipping             - 5GBP

- Next Day Delivery by 1pm - 8GBP

 

Europe  +  The Rest of The World

- Standard Shipping             - 8GBP 

- DHL courier                       - 40GBP

 

Saudi Arabia, Pakistan, Qatar, India, Malaysia

- DHL courier                       - 40GBP

Parcels to these countries will be dispatched with DHL courier only, to ensure quicker and safer delivery. If you do not wish your parcel to be sent that way please contact me before placing your order.

 

*** CHECKOUT + SHIPPING METHODS ***

In order to see the shipping rates at your checkout, you have to fill out the shipping information first. The shipping methods are based on your location - so shipping rates appear on the next page of your checkout.  At the checkout you can choose your shipping options.

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

 

*** SHIPPING TIMES ***

The time I need to prepare an order for shipping varies. For details, see individual items. Custom art dolls takes longer to make that's why I will always send you more accurate date after you purchase your item. If any delays occur I will inform you.

 

Estimated delivery times
North America: 7-15 business days
Europe: 5-10 business days
Australia, New Zealand and Oceania: 10-21 business days
Asia Pacific: 10-20 business days
Latin America and the Caribbean: 7-20 business days
North Africa and the Middle East: 7-15 business days
Sub-Saharan Africa: 10-21 business days

 

EXPRESS SHIPPING - Express shipping within United Kingdom should arrive between 1-2 working days; Europe should arrive between 2-4 working days, and to US and Canada between 4-5 working days.

I am unable to ship on Sundays or bank holidays.

Payment

I accept payments via credit/debit cards and PayPal.
I want to deliver your product to you as soon as possible but I'm unable to until payment is processed.

Here how it works:
1. Add your product to your cart
2. Click to check out and pay via Credit Card / PayPal
3. Wait for a delicious package to be delivered via post from Whisper of the Pipit

If you would like to discuss other options, please contact me before buying.

Refunds & Exchanges

I want you to be delighted with your Whisper of the Pipit purchase and shopping experience. Every effort has been made to ensure that you receive the best quality item that is accurately represented in the photos. My computer screen is calibrated to show an accurate colour, however lots of screens vary. If you feel unhappy about the item or if you experience any problems with your purchase, just contact me so I could fix it immediately. I am happy to work with you to arrange a return or exchange. I will refund/replace the item only after receiving the previous one back. If, for any reason, you were not entirely satisfied with your purchase, you can return it to me within:

- UK customer - 14 days after receipt of the goods,

- International customers - 20 days after receipt of the goods,

in undamaged condition, and I will refund its price to you upon reception. 

 

After:

- 30 days of purchase, UK customers

- 40 days of purchase, International customers,

no refunds or replacements will be issued.

PLEASE NOTE that for returned purchases, neither the original shipping cost nor the return shipping cost will be repaid. I always pack my items with extra care and attention. I always double check items before I send them out to make sure that they're completely fine. If you have any questions please do not hesitate to contact us.