Q: HOW SOON CAN I EXPECT TO RECEIVE MY ORDER?

A: I work hard to have all orders shipped in a timely manner. Parcels are shipped out at least four times weekly (on weekdays). All orders are sent via Royal Mail.

UK customers, if you require a rush shipment for any reason, please get in touch before placing your order to be certain that I am able to accommodate your needs.

International customers, please be aware that delivery times can vary greatly due to the customs. The delivery window is usually 5-20 business days.

Please see Shipping & Policies page for additional details regarding shipping.

Q: DO YOU SHIP WORLDWIDE?

A: Yes! I welcome orders from friends both near and far!

Simply select your destination country following the prompts indicated during checkout. 

Please visit Shipping & Policies page for additional details regarding shipping process.

Q: DO YOU ACCEPT CUSTOM ORDERS?

A: Yes!

HOW  TO ORDER :
1. Purchase your desired size doll/dolls from the listing in my Product Collection page (please select the quantity required directly from the listing)
2. After the purchase is complete please send an email with your order number to

hello@whisperofthepipit.com

Please include any instructions and pictures.
3. I will ask questions if I need to and will send a proof of the complete dolls before shipping (for your approval). 
4. Dolls will be made within 10 business days from cleared payment and received pictures/ instructions.

If you have any questions about your custom orders please send me an email:

hello@whisperofthepipit.com

Q: A ONE-OF-A-KIND SOFTIE/ DOLL THAT I LIKE IS ALREADY SOLD OUT, CAN YOU MAKE ME ANOTHER IDENTICAL ONE?

A: Since my one-of-a-kind art dolls are individually hand painted / hand embroidered and not mass-produce, I am not able to exactly replicate a previously sold item. Because of this, no two art dolls are ever exactly alike. However they will be made according to the same template, materials and technique. Just drop me an email and I will be able to make it for you.

Q: WHAT DOES WHISPER OF THE PIPIT MEAN?

A: Pipit is a small ground-dwelling songbird of open country, typically having brown streaky plumage. The bird doesn't have fancy feathers. It's the Pipit's song that distinguishes that bird above all else, it's truly unmistakeable, and it is one of the commonest songbirds in upland areas - it's high piping call is a truly beautiful and evocative sound. The full song of that bird is only heard during the song flight, when the bird starts rising into the air. I am very lucky to have a family of Pipits living on a tree nearby my house. Their beautiful song wakes me up every morning. Whisper of the Pipit is all about creating that beautiful thing for other people.

What else can I say, just feel free to browse around and see it for yourself :)

Q: ARE YOU VAT REGISTERED?

A: Whisper of the Pipit is a UK-based shop, not registered to collect VAT and it is not applied in our pricing.

All Whisper of the Pipit dolls are designed and made by us.
All celebrity inspired art dolls are pastiche dolls with our own creative twists and according to the UK copyrights Law fact sheet outlines the Copyright, Designs and Patents Act 1988, the principal legislation covering intellectual property rights in the United Kingdom and the work to which it applies, issued April 2000 (last amended 17th April 2015) that are allowed, are not breaking the copyrights.

I hope you've found the above information useful :)